Most companies focus too much on measuring customer satisfaction. The true way to optimize lies in researching dissatisfaction. Find out why.
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Online surveys: useful or useless?
Online surveys can give you amazing insights into your visitors. But only if you do them right. Discover the do’s and don’ts of online surveys.
Do’s and don’ts for a good usertest
User testing is an extremely valuable user research method to gain insight into your visitors’ behaviour. Provided you do it right. Check out the do’s and don’ts of user testing.
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8 tips for the perfect title tag
The title tag is very important if you want to score well in Google.
Read our 8 tips for the perfect title tag
Webdesign process: is the customer king?
Yes. And no. Depends on who you define as your customer.
Find out exactly which customer is king
Use pictures to direct the user’s gaze
Pictures of people add value if you use them to direct your users’ eye gaze pattern. Have a look at our examples to find out how.
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4 product comparison best practices
Comparing products is one of the top tasks on the web. Make it easy for users to compare your products or services.
Take a look at these 4 product comparison best practices
Homepage focus: Google
Google’s homepage focuses 100% on search. Tools and advertising programs are not prominently displayed.
What makes Google’s homepage so great?
48% of visitors on e-commerce websites don’t buy due to lack of usability
iPerceptions’ research shows that 48% of the people on e-commerce websites doesn’t buy due to lack of usability.
What causes these terrible numbers?
Page fold: myth or reality?
Is the page fold a myth? Do or don’t people scroll?
Find out everything you’ve always wanted to know about the page fold
Information architecture: the basics
What is information architecture? Why is it so important?
What can you do to make sure your website has a good information structure?
User-friendly error messages: 7 tips
A lot of websites make usability mistakes on their form pages. And that’s how they lose visitors.
Read these 7 tips for user-friendly error messages
Contact info: how, what and where?
Making sure visitors can easily get in touch with you is one of the easiest ways to generate leads. Good contact information makes people trust you.
Read our tips for a good ‘Contact’ page
Ad conversion: look at the whole picture
One of the great things about the web is that you can measure just about anything. But are you measuring the right things?
Why you shouldn’t only focus on clickthrough rates for ads
Passwords: to hide or not to hide?
Hiding passwords behind a row of bullets causes more problems than it’s worth, according to Jakob Nielsen. His advice: show the password on the screen by default.
Is that really the best solution?
Are you afraid of the phone?
In an ideal world, all your visitors find what they’re looking for on your site without any trouble. But this is the real world, where people sometimes have questions.
Why you shouldn’t make it difficult for people to call you
Anchor links: do’s and don’ts
Jump links or anchor links give people an overview of the content of a long page and help them to quickly go to the part of the page they want.
Find out the do’s and don’ts of anchor links or jump links
Focus: the basis of every good web page
Reading a book about photography, I was struck by the many similarities between a good photograph and a good web page. Focus, simplicity and the right point of view.
Does every page of your site have the right focus?
11 tips to turn your visitors into customers
Lots of eye-opening examples. Warning: you may not always like what you see.
How can you turn your visitors into customers?
13 quotes that show the customer isn’t ready for a good website
Sometimes a client says something that makes it clear to us usability professionals that they are simply not ready for a good website.
Read these 13 quotes that make our blood boil
Homepage design: horizontal lines
A long homepage isn’t always a cardinal sin. At least not when it looks orderly and structured.
Find out why horizontal lines are a good idea on a homepage
3 Gerry McGovern quotes
My colleague Karl and I are sometimes told by customers that we’re not exactly subtle when it comes to stating our opinions. Compared to Gerry McGovern we’re sissies.
Find out the mantra every webteam should say out loud every morning
Search = type-in field + button
If your website has a search feature, it’s important that visitors recognize it as such. And know how to use it.
Read our tips for a simple search interface
Search is no place to get creative
Creativity is a good thing. Getting overly creative when designing a search feature isn’t.
Read this short story about search in 4 screenshots
Meaningful links: a must
Meaningful links help surfers to scan a page. They drive clicks and enhance conversion rates.
Find out why meaningful links are important
Search results: layout tips
Make sure your search results pages help people find what they’re looking for fast.
Use these tips to reduce the drop-off on your search results pages
Breadcrumb: 7 tips
A breadcrumb shows you where you are on a website. But it can do much more.
These 7 tips will turn your breadcrumb into a practical addition to the navigation
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