Excellent online service is essential for a government. The Flemish Parliament realized this and wanted to improve their website. We turned it into a versatile, user-friendly platform. And of course, we based everything on user research.
One of the methods we used is top task research. We also made an expert usability review, that lists all points of improvement.
We made mock-ups for their new information architecture: suggestions about what these pages should look like. We organized user tests to test these mock-ups.
We also organized a course on writing for the web for the communication staff. So they got everything they need to get started with their own web copy.
For this customer we delivered the following services:
- Information architecture
- Training
- Usability
- User research
- Website