There’s no better way to truly gain insight into the way real users experience your website, app or product. User testing reveals the specific problems your users struggle with.
We carry out your user testing from A to Z. And convert the insights into specific advice you can use to solve the problems we found and to optimise your user experience.
Because you are not your user.
If you really want to know how people use your website or app? Whether they understand how all the features work? And if they seamlessly go through your flow?
Then user testing is the answer. That’s how you gain true insight into their user experience.
We take care of everything: from the recruitment over the scenario to carrying out the user tests. We document the findings and prioritize the fixes.
Deep understanding of your visitors
Discover not only what goes wrong, but also why. That insight into your user experience is priceless.
Specific solutions
You get a report with practical recommendations for the most important pain points.
More impact through empathy
The video recordings of the user tests are real eye-openers that will help you convince people internally.
We’ve moderated more than 4,000 user tests. Both in person and online. For clients in Belgium, the Netherlands, UK, US and many more countries.
Since our very first days, user testing has been our core expertise. And it still is.
AGConsult co-founder Els Aerts has been called the ‘Queen of User Research’ by experts such as Talia Wolf (GetUplift) and John Ekman (Conversionista).
Els speaks about user testing and user research at conferences around the world. And for multinationals like Microsoft.
The value of a user test fully depends on the expertise of the moderator. Our seasoned moderators know exactly how to get the right insights from your user test.
Work with an inexperienced moderator and you run the risk of unreliable and even wrong results.
From prototype to finished product. Your own website, your competitor’s, your intranet, app or kiosk. On desktop, tablet and smartphone.
We can also test your paper documents or physical product with your users.
Online user testing is what we do most often. Because that provides the most natural user experience.
We can also come to your office with our mobile usability lab. If you don’t have the room we’ll find another location that suits you.
You can follow all user tests live, both in person and online. This way, you can ask additional questions. And it’s a great way to keep your team fully involved.
No time to spare? No problem. You also get all the recordings. And a montage of the highlights.
At AGConsult, you don’t get empty chatter, but a critical eye and specific points for improvement (that are attainable). It’s incredible how again and again they see things that we overlook.
Digital Communication Manager, stad Leuven
At itsme, we’re very happy to have AGConsult as our partner for user testing. They familiarise themselves well with the company, ask the right questions, and their reports filled with hands-on recommendations allow us to get straight to work.
Chief Product Officer, itsme®
The collaboration was smooth from start to finish. Clear communication at the quotation stage. Experienced and professional experts on the day itself. And a report that we could start working with immediately.
Senior Customer Experience Manager, Saxo Bank
AGConsult made us realise that user testing our website really isn’t a luxury. Thanks to them, our website is user-friendly and customers easily find all the info they need.
Marketing Expert, Fluvius
AGConsult helped us gain new insights into how users interact with our app. We got very professional guidance throughout the process.
Chief Technology Officer, GeniusTravel®
Thanks to the user testing we did with AGConsult, we got a better understanding of what worked and what didn’t for children and parents. The number of people who installed the app exceeded our expectations. As did the actual use of the app.
Digital Researcher, VTM Kids (Medialaan)
Are you looking for a partner who can hold a mirror up to your company? And do you want to know how real users interact with your site? Call AGConsult. Beware: there’s no turning back.
Webmaster, UZ Leuven
Below are the most frequently asked questions about user testing. Is your question not on the list? Send an e-mail to els@agconsult.com. She’ll gladly help you out.
That depends on your research question. This question dictates who will be the most suitable participants.
We have our own panel, but can also use a recruitment survey on your site or social media if you’re open to that. For highly specialised profiles, we use a recruitment agency.
In any case, we avoid having the same person participate in user testing more than twice a year.
Yes, we pay participants within 2 working days after the user test.
We’ve done user testing with people from Belgium, the Netherlands, France, the UK, Italy, Germany and the USA.
We can help you with user testing in Dutch, French and English ourselves. For other languages, we use local partners.
If you’re looking to run an international user testing study in various countries, we can coordinate this for you.
No.
For online user testing, we provide all the necessary software.
For user testing in your offices, all we need are 2 rooms located close together and a stable internet connection. We bring our mobile usability lab, which contains everything we need to run the user tests and allow you to follow the tests live.
Yes.
We comply with all privacy legislation as it’s currently in force, including the General Data Protection Regulation (GDPR). The processing and storage of all our data takes place in Europe. From our recruitment data to the recordings of the user tests themselves.
Call us +32 9 335 22 73
Mail us info@agconsult.com
