{"id":477,"date":"2010-08-25T13:07:22","date_gmt":"2010-08-25T13:07:22","guid":{"rendered":"https:\/\/www.agconsult.com\/en\/how-to-track-down-the-least-visited-pages-of-your-website-and-what-to-do-with-them\/"},"modified":"2024-07-25T15:45:19","modified_gmt":"2024-07-25T13:45:19","slug":"how-to-track-down-the-least-visited-pages-of-your-website-and-what-to-do-with-them","status":"publish","type":"post","link":"https:\/\/www.agconsult.com\/en\/usability-blog\/how-to-track-down-the-least-visited-pages-of-your-website-and-what-to-do-with-them\/","title":{"rendered":"How to track down the least visited pages of your website and what to do with them"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"h-too-many-pages-makes-life-hard-for-your-visitors\">Too many pages makes life hard for your visitors<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Your website should focus on your users&#8217; top tasks.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Unfortunately, lots of websites don&#8217;t do that. They put everything they have ever done and more on their website.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Result: a website with loads of pages nobody&#8217;s interested in.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Is that really so bad though? I mean, a user can ignore those pages he&#8217;s not interested in, right?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Theoretically, yes. But in practice, those extra pages make for a more complex navigation stucture, more links and more choices. Which makes it hard for people to find what they&#8217;re looking for.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If your website focuses on the stuff people really use it for, there will be fewer pages and people will find what they need a lot faster. Because there&#8217;s no clutter to distract them.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Less is more. More conversion. More satisfied visitors. More return on investment.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-use-google-analytics-to-track-down-rarely-visited-pages\">Use your analytics tool to track down rarely visited pages<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We&#8217;re using Google Analytics here as an example. As this article was written a while ago, the screenshots are of the old Universal Analytics interface. You can of course use other analytics tools as well. It&#8217;s about the principle here, not the tool. And that still stands.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-1-define-a-period-that-s-suitably-long\">1. Define a period that&#8217;s suitably long<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">For a first analysis, I usually take 6 months.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">That way, I minimise the risk that the results of my findings will be brushed aside by people who blame the holidays, the weather or other stuff for the lack of visitors on &#8216;their&#8217; pages.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Heck, if your website is heavily subjected to seasonal changes, make it 12 months.<\/p>\n\n\n\n<figure class=\"wp-block-image caption\"><a href=\"\/sites\/default\/files\/blog\/2014\/google-analytics-date-picker_0.png\"><img decoding=\"async\" src=\"\/sites\/default\/files\/resize\/blog\/2014\/google-analytics-date-picker_0-800x152.png\" alt=\"Define a period that's suitably long\"\/><\/a><figcaption class=\"wp-element-caption\">Define a period that&#8217;s suitably long<\/figcaption><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-2-go-to-the-all-pages-report\">2. Go to the &#8216;All pages&#8217; report<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you click on &#8216;Behavior&#8217; &gt; &#8216;Site content&#8217; you&#8217;ll find the &#8216;All pages&#8217; report. This shows you the unique pages that were visited in the period you chose.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At the bottom of the table you can see the total number of unique pages that were visited.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Check this number against the total number of pages on your site. If the second number is far greater than the first, I&#8217;ve got some bad news for you: you&#8217;ve got lots of pages nobody ever visits.<\/p>\n\n\n\n<figure class=\"wp-block-image caption\"><a href=\"\/sites\/default\/files\/blog\/2014\/google-analytics-all-pages-en.png\"><img decoding=\"async\" src=\"\/sites\/default\/files\/resize\/blog\/2014\/google-analytics-all-pages-en-800x326.png\" alt=\"Go to the 'all pages' report and click on 'advanced'\"\/><\/a><figcaption class=\"wp-element-caption\">As you can tell, this is still the old Universal Analytics UI. Ah, good times.<\/figcaption><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-3-click-on-the-advanced-link-that-s-behind-the-search-box-at-the-top\">3. Click on the &#8216;advanced&#8217; link that&#8217;s behind the search box at the top<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Don&#8217;t worry. There&#8217;s nothing advanced about what we&#8217;re going to do.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-4-select-unique-pageviews-in-the-dropdown\">4. Select &#8216;Unique Pageviews&#8217; in the dropdown<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">I always pick &#8216;Unique Pageviews&#8217; because &#8216;Pageviews&#8217; is somewhat artificial. If a person visits the same web page 5 times during 1 visit, Google Analytics counts that as 5 pageviews but only as 1 unique pageview.<\/p>\n\n\n\n<figure class=\"wp-block-image caption\"><a href=\"\/sites\/default\/files\/blog\/2014\/google-analytics-unique-pageviews.png\"><img decoding=\"async\" src=\"\/sites\/default\/files\/resize\/blog\/2014\/google-analytics-unique-pageviews-800x292.png\" alt=\"Select 'unique pageviews' in the dropdown\"\/><\/a><figcaption class=\"wp-element-caption\">Filter on &#8216;Unique pageviews&#8217;. However that looks like in your analytics tool.<\/figcaption><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-5-enter-a-number\">5. Enter a number<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">For a first analysis, I usually want an overview of all pages with less than 50 pageviews over a period of 6 months. I think that&#8217;s being quite generous&#8230; You can of course change this number to 100 or more.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-\"><a href=\"\/sites\/default\/files\/blog\/2014\/google-analytics-apply_0.png\"><img loading=\"lazy\" decoding=\"async\" src=\"\/sites\/default\/files\/resize\/blog\/2014\/google-analytics-apply_0-800x242.png\" alt=\"Enter a low number \" width=\"800\" height=\"242\"><\/a><\/h3>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-6-click-on-apply\">6. Click on &#8216;Apply&#8217;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Nearly there. On the screen you see now, you can already tell how many pages have been visited less than 50 times.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-7-sort-by-unique-pageviews\">7. Sort by \u2018Unique Pageviews\u2019<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">This sorts the results by the number of unique pageviews. The standard setting is on the total number of pageviews. For our report, that&#8217;s not quite ideal.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-8-save-report\">8. Save report<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Click on &#8216;Shortcut&#8217; at the top of the page to save this report for later analysis. Give this report a name so you can easily browse to it via the menu &#8216;shortcuts&#8217;.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-do-you-know-now\">What do you know now?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You know which pages have been visited less than x times in the period you chose. Hopefully that number hasn&#8217;t left you shell-shocked.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We had to tell a customer recently that over 80% of their web pages were visited less than 50 times during the past 6 months. Not the greatest news to deliver, but they took it really well. They decided to dedicate the next 12 months to <a href=\"https:\/\/www.agconsult.com\/en\/usability-blog\/content-management-systems-dont-manage-websites-people-do\/\">managing existing content rather than creating new pages<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-is-barely-visited-reason-enough-to-get-rid-of-a-page\">Is &#8216;barely visited&#8217; reason enough to get rid of a page?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Not always, but it does give a good indication.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Apart from the cold, hard figures there are other things to take into account:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Conversion rate<\/strong><br>If the conversion rate is (much) higher than average, you need to wonder why that page isn&#8217;t visited more often. Is there a way to get more people to visit that page?<\/li>\n\n\n\n<li><strong>Because you have to<\/strong><br>Sometimes, but only sometimes, that&#8217;s a valid reason. Not because your boss tells you to but because it&#8217;s a page you have to have for legal reasons for example.<\/li>\n\n\n\n<li><strong>User research<\/strong><br>Interviews with customers, the <a href=\"https:\/\/www.agconsult.com\/en\/usability-blog\/analyse-your-site-search-to-increase-roi\/\">analysis of your search feature<\/a> and other methods of <a href=\"https:\/\/www.agconsult.com\/en\/user-research\/\">user research<\/a> can help you to find out what your visitors top tasks are.We always advise to combine logfile analysis with one of these methods: logfiles can only tell you what people do on your website, not what they&#8217;d like to do or can&#8217;t find. <p> If one of your visitors&#8217; top tasks is the same as one of your site&#8217;s least visited pages, you know there&#8217;s a lot of work to be done.<\/p> <\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-do-you-do-with-rarely-visited-pages\">What do you do with rarely visited pages?<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Delete<\/strong><br>For most pages at the bottom of this list: just hit the delete button. That news article you write 2 years ago will not be missed. Goodbye and good riddance.<\/li>\n\n\n\n<li><strong>Cluster information<\/strong><br>A lot of sites use 10 pages where instead they should just have 1 page. Pull yourself together and have the courage to get rid of the stuff nobody&#8217;s interested in. Trim the fat. Stick to the essentials.<\/li>\n\n\n\n<li><strong>Reactivate<\/strong><br>Reactivate the interest in pages that have a high conversion rate or are actually one of your visitors&#8217; top tasks. Some possibilities: put a link on the homepage, give it a more prominent place in your navigation, rewrite the page, create more links to the page, etc.<\/li>\n\n\n\n<li><strong>Leave them to rot in your website&#8217;s darkest holes<\/strong><br>This only applies to those pages you need to keep for legal reasons. Take care to bury them really deep where they&#8217;re not likely to bother people.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Producing content is fun. But are all those pages really helping users? Or are they getting in the way?<br \/>\n<span class=\"note-blauw\">Read our&nbsp;step-by-step guide to putting your website on a diet<\/span><\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[100,103],"tags":[70,57],"class_list":["post-477","post","type-post","status-publish","format-standard","hentry","category-information-architecture","category-ux-methodology","tag-conversion","tag-copywriting"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v28.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How to track down the least visited pages of your website and what to do with them<\/title>\n<meta name=\"description\" content=\"Producing content is fun. But are all those pages really helping users? 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