{"id":1249,"date":"2010-06-08T13:07:26","date_gmt":"2010-06-08T13:07:26","guid":{"rendered":"https:\/\/www.agconsult.com\/en\/faceted-search-4-design-tips\/"},"modified":"2010-06-08T13:07:26","modified_gmt":"2010-06-08T13:07:26","slug":"faceted-search-4-design-tips","status":"publish","type":"post","link":"https:\/\/www.agconsult.com\/en\/usability-blog\/faceted-search-4-design-tips\/","title":{"rendered":"Faceted search: 4 design tips"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"h-faceted-search-when-and-why\">Faceted search: when and why?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Faceted search helps people to look for things based on criteria that are important for them. In classic web navigation, the website determines the order of the choices. But this hierarchical structure is too limited for sites with a large product range or information offering. Different people often have different criteria in searching for the same thing.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-example-holiday-homes\">Example: holiday homes<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When I&#8217;m looking for a holiday home, a swimming pool is essential. For you it might be that pets are allowed or that it&#8217;s no more than 10 miles from a supermarket.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">All these things are important, but they&#8217;re not important for everyone. The best way to solve this: faceted search.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sure, you could also go for an <a href=\"https:\/\/www.agconsult.com\/en\/usability-blog\/extremely-advanced-search\/\">extremely advanced search feature<\/a>, but I&#8217;d advise against it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In this article we&#8217;ll discuss 4 design aspects of faceted search that are crucial for good usability.<!--break--><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-where-do-you-put-faceted-search\">Where do you put faceted search?<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Left is best<\/strong><br>Big sites like Amazon, eBay and Google put faceted search on the left. These sites probably have more visitors than you do.When big, influential sites do things a certain way, that creates a certain pattern of expectation for users. They expect you to do things the same way those big sites do it. <p>Another compelling argument for putting faceted search on the left is that <a href=\"http:\/\/www.useit.com\/alertbox\/horizontal-attention.html\">the left half of the page gets more attention than the right half<\/a>. If you want your filters to be noticed and used, put them on the left. Apple does it too, on their website and in iTunes.<\/p> <\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image small\"><a href=\"\/sites\/default\/files\/blog\/2010\/06\/4586009571_9aca31b3ab_o.gif\"><img decoding=\"async\" src=\"\/sites\/default\/files\/blog\/2010\/06\/4586009571_f116395266_m.jpg\" alt=\"\" title=\"Faceted search on Amazon is on the left\" \/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image small\"><a href=\"\/sites\/default\/files\/blog\/2010\/06\/4669154084_da8b57320a_b.jpg\"><img decoding=\"async\" src=\"\/sites\/default\/files\/resize\/blog\/2010\/06\/4669154084_da8b57320a-240x205.jpg\" alt=\"\" title=\"Faceted search on eBay is on the left too\" \/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image small\"><a href=\"\/sites\/default\/files\/blog\/2010\/06\/4669154156_e850c32cec_b.jpg\"><img decoding=\"async\" src=\"\/sites\/default\/files\/resize\/blog\/2010\/06\/4669154156_e850c32cec-240x205.jpg\" alt=\"\" title=\"The Google search filters are on the left\" \/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image small\"><a href=\"\/sites\/default\/files\/blog\/2010\/06\/4668529271_3d185aed1c_b.jpg\"><img decoding=\"async\" src=\"\/sites\/default\/files\/resize\/blog\/2010\/06\/4668529271_3d185aed1c-240x205.jpg\" alt=\"\" title=\"Apple Store: search filters on the left\" \/><\/a><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Second-best: at the top<\/strong><br>You can put faceted search at the top, but it&#8217;s not as good as left. Mainly because it pushes everything on the page down. Which means less of your products are visible above the page fold. And even though <a href=\"https:\/\/www.agconsult.com\/en\/usability-blog\/page-fold-myth-or-reality\/\">people definitely scroll<\/a>, they <a href=\"http:\/\/www.useit.com\/alertbox\/scrolling-attention.html\">spend 80% of their time above the page fold<\/a>.In the Cnet example, the search filters push the reviews below the page fold. Not good.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image small\"><a href=\"\/sites\/default\/files\/blog\/2010\/06\/4586633826_661627be9f_o.gif\"><img decoding=\"async\" src=\"\/sites\/default\/files\/blog\/2010\/06\/4586633826_78fe1a0dfc_m.jpg\" alt=\"\" title=\"Cnet Reviews: putting the search filters at the top means you can't see the reviews\" \/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image small\"><a href=\"\/sites\/default\/files\/blog\/2010\/06\/4586009669_71f4a68a65_o.gif\"><img decoding=\"async\" src=\"\/sites\/default\/files\/blog\/2010\/06\/4586009669_2278214153_m.jpg\" alt=\"\" title=\"ArtistRising: search filters at the top\" \/><\/a><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Stay away from the right<\/strong><br>During our own <a href=\"https:\/\/www.agconsult.com\/en\/user-research\/user-testing\/\">user tests<\/a> we often see that faceted search on the right side of the page is ignored by about half of the test users. People don&#8217;t look at the right side of the page very much, not even when you put the search filters there.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-how-do-you-indicate-which-filters-are-active\">How do you indicate which filters are active?<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>In the search filters themselves<\/strong> The best way to indicate which search filters are active is by making them stand out visually. Just like you&#8217;d do in a standard navigation (<a href=\"https:\/\/www.agconsult.com\/en\/usability-blog\/5-tips-to-show-users-where-they-are-on-your-website\/\">read tip 4 of our article on way-finding<\/a>).Downside: if you have a lot of search filters, it can become difficult for the user to see all the active filters. Apple indicates which filters are active in a very clean and clear way. Booking.com looks slightly less refined but it is very clear.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image small\"><a href=\"\/sites\/default\/files\/blog\/2010\/06\/4668529271_3d185aed1c_b.jpg\"><img decoding=\"async\" src=\"\/sites\/default\/files\/resize\/blog\/2010\/06\/4668529271_3d185aed1c-240x205.jpg\" alt=\"\" title=\"Apple Store: active search filters are highlighted\" \/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image small\"><a href=\"\/sites\/default\/files\/blog\/2010\/06\/4669153998_5445a5598f_b.jpg\"><img decoding=\"async\" src=\"\/sites\/default\/files\/resize\/blog\/2010\/06\/4669153998_5445a5598f-240x205.jpg\" alt=\"\" title=\"Booking.com: active search filters are highlighted\" \/><\/a><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>In a separate area above the search filters<\/strong><br>Probably the way most sites do it now. The advantage is that users get a quick overview of all the active filters. The downside is that the actual search filters get bumped down a little.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image small\"><a href=\"\/sites\/default\/files\/blog\/2010\/06\/4668529233_2e41213961_b.jpg\"><img decoding=\"async\" src=\"\/sites\/default\/files\/resize\/blog\/2010\/06\/4668529233_2e41213961-240x205.jpg\" alt=\"\" title=\"Kipling puts the active search filters at the top of the complete filter list\" \/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image small\"><a href=\"\/sites\/default\/files\/blog\/2010\/06\/4586633954_263b998d82_o.gif\"><img decoding=\"async\" src=\"\/sites\/default\/files\/blog\/2010\/06\/4586633954_84c8fedff5_m.jpg\" alt=\"\" title=\"Vacature.com: active filters are at the top of the filters\" \/><\/a><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>At the top of the page<\/strong><br>Less popular but also possible. Put a sentence \u2018x products for your search criteria:\u2019 followed by the active filters. Put a red cross behind each filter to make it clear the user can undo his choice.This is especially handy if you have lots of search filters. Less experienced users understand how this works too.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image small\"><a href=\"\/sites\/default\/files\/blog\/2010\/06\/4668529191_fb6d9746c7_b.jpg\"><img decoding=\"async\" src=\"\/sites\/default\/files\/resize\/blog\/2010\/06\/4668529191_fb6d9746c7-240x205.jpg\" alt=\"\" title=\"Betafence: active filters are at the top of the page\" \/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-how-to-undo-a-filter-choice\">How to undo a filter choice?<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\n<figure class=\"small\"><strong><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-2547 alignright\" style=\"margin-left: 10px\" title=\"NOS.nl: good integration of the 'undo' functionality in the active filter\" src=\"\/sites\/default\/files\/blog\/2010\/06\/facetnavigatie-wissen-nos.gif\" alt=\"NOS.nl: good integration of the 'undo' functionality in teh active filter\" width=\"226\" height=\"85\"><\/strong><\/figure>\n<p><strong>Add an &#8216;undo&#8217; x in the active filter<\/strong> A very clean-looking way that takes up a minimal amount of screen space.<br><strong>&nbsp;<\/strong><\/p>\n<\/li>\n\n\n\n<li>\n<figure class=\"small\"><strong><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-2551 alignright\" style=\"margin-left: 10px\" title=\"The North Face: unnecessary 'Clear filter' link\" src=\"\/sites\/default\/files\/blog\/2010\/06\/facetnavigatie-wissen-northface2.gif\" alt=\"The North Face: unnecessary 'Clear filter' link\" width=\"194\" height=\"138\"><\/strong><\/figure>\n<p><strong>By adding a link &#8216;Clear filter&#8217; to every filter category<\/strong><br>It works, but it sounds a bit technical and it&#8217;s quite clunky. Downside: it takes up one extra line. In this case it&#8217;s also quite unnecessary because it&#8217;s a system with check-boxes.<br><strong>&nbsp;<\/strong><\/p>\n<\/li>\n\n\n\n<li>\n<figure class=\"small\"><strong><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-2552 alignright\" style=\"margin-left: 10px\" title=\"Apple: okay\" src=\"\/sites\/default\/files\/blog\/2010\/06\/4668529379_22d43f5d52_o.gif\" alt=\"Apple: okay\" width=\"153\" height=\"228\"><\/strong><\/figure>\n<p><strong>By adding an item \u2018All \u2026\u2019 to every filter category<\/strong><br>It&#8217;s not the most elegant solution but we&#8217;ve seen in user testing this works really well. Downside: it takes up one extra line.<\/p>\n<\/li>\n\n\n\n<li><strong>In the active filters summary<\/strong><br>Simply put a red cross behind every active filter if you put the active filters together at the top of the filter list or at the top of the page.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-what-if-you-want-to-allow-more-than-one-active-filter-within-the-same-category\">What if you want to allow more than one active filter within the same category?<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Check whether it&#8217;s really beneficial for the user.<\/li>\n\n\n\n<li>If it is, put checkboxes in front of the filters. That makes it clear users can select more than one item in the same filter category.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image small\"><a href=\"\/sites\/default\/files\/blog\/2010\/06\/4669153998_5445a5598f_b.jpg\"><img decoding=\"async\" src=\"\/sites\/default\/files\/resize\/blog\/2010\/06\/4669153998_5445a5598f-500x427.jpg\" alt=\"\" title=\"Multiple filters in the same category? Checkboxes!\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you have a large range of closely related products or services, faceted search helps people to look for things based on criteria that are important for them.<br \/>\n<span class=\"note-blauw\">What are the do&#8217;s and don&#8217;ts in faceted search?<\/span><\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[99],"tags":[51,75,49],"class_list":["post-1249","post","type-post","status-publish","format-standard","hentry","category-usability","tag-design","tag-faceted-search","tag-in-page-navigation"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v28.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Faceted search: 4 design tips | AGConsult<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.agconsult.com\/en\/usability-blog\/faceted-search-4-design-tips\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Faceted search: 4 design tips\" \/>\n<meta property=\"og:description\" content=\"If you have a large range of closely related products or services, faceted search helps people to look for things based on criteria that are important for them. 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