{"id":12003,"date":"2024-04-09T10:33:36","date_gmt":"2024-04-09T08:33:36","guid":{"rendered":"https:\/\/www.agconsult.com\/en\/?post_type=case&p=12003"},"modified":"2024-08-05T17:42:48","modified_gmt":"2024-08-05T15:42:48","slug":"carglass-customer-centricity-investment-earned-back-several-times","status":"publish","type":"case","link":"https:\/\/www.agconsult.com\/en\/cases\/carglass-customer-centricity-investment-earned-back-several-times\/","title":{"rendered":"Carglass\u00ae: customer-centricity investment earned back several times"},"content":{"rendered":"
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Since 2016, we\u2019ve been Carglass\u00ae Belgium\u2019s partner of choice for conversion optimization<\/a>. And that clearly works. Because each year, they earn back their investment<\/strong> in customer-centricity. Not once, but several times.<\/strong><\/p>\n <\/div>\n \n <\/section>\n\n\n

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\u201cI would definitely recommend AGConsult to other companies. Because they deliver what they promise: a better, customer-centric website that generates more revenue.\u201d<\/p>\n <\/blockquote>\n

\n Ruud Dolmans, E-business marketeer
Carglass\u00ae<\/a>\n <\/figcaption>\n <\/div>\n \"\"\n <\/figure>\n <\/div>\n\n\n
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Customer-centricity is serious business<\/h2>\n

How Carglass\u00ae earned back their investment many times? Through higher conversion rates<\/strong> and lower operating costs<\/strong>. And you can only achieve that if you\u2019re truly customer-centric and respond to what your customers need.<\/p>\n

Customer-centricity is not a hollow term.<\/strong> It\u2019s serious business. Carglass\u00ae clearly gets this, or they wouldn\u2019t have a 98% customer satisfaction rate. After all, you don\u2019t become the global leader in vehicle glass repair<\/strong> without being customer-centric.<\/p>\n

Nobody becomes your client for your branding<\/h2>\n

This customer-centricity is one of the reasons AGConsult and Carglass\u00ae get along so well. We have the same goal: to make customers happy.<\/strong><\/p>\n

Project lead Joey Kant: \u201cA lot of companies claim they\u2019re customer-centric, but they care more about what their site looks like. And less about whether it actually helps their visitors.<\/p>\n

Nobody becomes your client just because they\u2019re impressed by your branding.<\/strong> Consistent branding is important, of course, but responding to what your customers need is crucial.\u201d<\/p>\n

Valerie Vervueren, Digital Marketing Manager at Carglass\u00ae, continues: \u201cExactly. We don\u2019t compare ourselves<\/strong> to other glass websites. We strive to offer our online users the same experience and convenience as Booking.com.<\/strong> So we put more effort into conversion optimization and customer-centricity. Without any doubt, AGConsult is the authority in that field.\u201d<\/p>\n <\/div>\n \n <\/section>\n\n\n

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\u201cWe strive to offer our online users the same convenience as Booking.com, for example. So we put more effort into conversion optimization and customer-centricity. And without any doubt, *AGConsult is the Belgian authority* in this field.<\/p>\n <\/blockquote>\n

\n Valerie Vervueren, Digital Marketing Manager
Carglass\u00ae<\/a>\n <\/figcaption>\n <\/div>\n \"\"\n <\/figure>\n <\/div>\n\n\n\n
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